Shipping Policy

Thank you for visiting and shopping at Tranquil Following are the terms and conditions that constitute our Shipping Policy.

 

*** PLEASE ALSO BE AWARE THAT BECAUSE OF THE COVID-19 SITUATION, IT CAN TAKE UP TO 2 WEEKS BEFORE YOUR ORDER IS DELIVERED. WE HAVE NO CONTROL OVER THIS. IF YOU ARE NOT PREPARED TO WAIT, PLEASE DO NOT ORDER. WE HAVE BEEN WATCHING ORDERS FROM AROUND THE GLOBE AND POSTAGE IS IMPROVING, SO IT'S ONLY GOING TO GET BETTER. WE WILL KEEP THIS SECTION UPDATED REGULARLY. ***
SHIPPING POLICY

  • We know that your order arriving on time for your event is VITAL. The total delivery time is the Processing time + Delivery Time.

  • Once you have placed an order, this cannot be cancelled at any stage. The contract is completed on receipt of the order.

  • The estimated date for delivery of the products is set out in the Confirmation email which will be sent within 24-48 hours after you have received a confirmation of the order email. This date is an estimate only and we do not guarantee to deliver the products on that date.

  • Our Standard/Regular Delivery: 4-7 business days.

  • We are not responsible for the items you have placed in the mail. we will not cover you for loss by currier company. that is where your tracking number comes in. if your items get lost in the mail, you will need to lodge a formal investigation with currier company, for them to cover you for the loss/damages of your items. if you chose not to ship your items tracked or signed for, and your items become lost, you will not be reimbursed for your loss/damages. Tranquil, will not pay to cover cost of postage and/or lost items in the mail. currier company will be your main contact for loss/damages which have occurred under their services.

 

Shipment confirmation

You will receive a Shipment Confirmation email once your order has shipped. Please allow 1-2 business days to receive a code.


Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If you have any query, please contact us.

 


This document was last updated on August 8, 2021