Frequently asked questions
Are your products suitable for vegans?
Yes! I take special care to always use vegan-friendly wax and fragrance oil in all of my products. I never use ingredients that are derived from animal products, and I ensure that all the ingredients are cruelty-free.
Where are your candles made?
I make my candles in the heart of Surrey! The whole process is done in-house by me and me only.
Can my order be sent as a gift?
Absolutely! Every order comes with a handwritten note, as well as a business card and a care card. Please use the 'add note' button at checkout to let me know who to address the gift to, what occasion it is and a little message if you want.
What can I do with the jar after the candle is finished?
Your jars can be easily cleaned and recycled! You can also use your jars for a lot of other uses - I have a blog post giving you information about how to reuse your jars. Just click here!
How do I use a discount code?
When you've added all the products to your basket, select 'checkout'. Once at the checkout page, there will be a button that says 'Enter a promo code' at the bottom of your order. Select this and just type in the discount code.
How will my order be packaged?
I take great pride in ensuring that all my packaging is eco-friendly and recyclable! Here is how every order is packaged:
When will my order be dispatched?
I aim to dispatch orders between 24 - 48 hours of ordering. You will receive a confirmation email when I have posted your order.
My candle(s) arrived smashed! What can I do?
As my candles are made from glass, they can sometimes unfortunately smash during transit. I do my absolute best to avoid this from happening.
How can I ensure my candle burns evenly?
The first burn is the most important burn of the candles life! If you do the first burn incorrectly, a lot of problems can occur. With every order, you shall receive a candle care card, which I strongly suggest is read fully.
Do I have to trim the wick?
Yes! Trimming the candle's wick will keep the candle burning without any black soot and it will give your candle a longer burn time. Trim your wick after each burn and trim it to ideally 1/4 inch.
Why isn't the appearance of my candle completely uniform?
As my candles are made with natural soy wax, unfortunately they can sometimes differ in appearance. For example, cold weather can create frosting. I also avoid using dye in my candles, but different fragrance oils can tint the wax a darker shade. Each Tranquil Candle is uniquely hand poured from small batches, so wax weight can vary slightly.