Frequently asked questions
Are your products suitable for vegans?
All of my candles are made with 100% soy wax flakes. I do not test on animals, and the ingredients I use are also cruelty free as well as being vegan.
Where are your candles made?
I make my candles in the heart of Surrey! The whole process is done in-house by me and me only.
Can my order be sent as a gift?
Absolutely! Every order comes with a handwritten note, as well as a business card and a care card. Please use the 'add note' button at checkout to let me know who to address the gift to, what occasion it is and a little message if you want.
What can I do with the jar after the candle is finished?
Your jars can be easily cleaned and recycled! You can also use your jars for a lot of other uses - I have a blog post giving you information about how to reuse your jars. Just click here!
How will my order be packaged?
I take great pride in ensuring that all my packaging is eco-friendly and recyclable! Here is how every order is packaged:
How can I ensure my candle burns evenly?
The first burn is the most important burn of the candles life! If you do the first burn incorrectly, a lot of problems can occur. With every order, you shall receive a candle care card, which I strongly suggest is read fully.
Do I have to trim the wick?
Yes! Trimming the candle's wick will keep the candle burning without any black soot and it will give your candle a longer burn time. Trim your wick after each burn and trim it to ideally 1/4 inch.